Privacy Policy

1. Who We Are

ARES Machinery Ltd. (trading as ARES PHE) is the data controller of personal information collected through this website. We are headquartered at Hacı Sabancı OSB, Acıdere Mah. Ordu Cad. No:4, 01350 Sarıçam, Adana, Türkiye.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, phone number, company name, job title, and country when you submit contact forms, request quotations, or subscribe to communications.
• Technical information: IP address, browser type, operating system, and device information collected automatically when you visit our website.
• Usage data: pages visited, referring URLs, time spent on pages, and search terms used within the website.
• Business enquiry data: technical specifications, process parameters, project details, and commercial information you share when requesting quotations or technical support.

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to quotation requests, technical enquiries, and support questions
• To provide requested product literature, datasheets, and technical documentation
• To manage ongoing business relationships and contracts
• To send marketing communications where you have opted in to receive them
• To comply with legal, regulatory, and contractual obligations
• To improve our website, products, and services

4. Legal Basis for Processing (GDPR)

Where applicable under the EU General Data Protection Regulation, we process personal data on the following legal bases:

• Legitimate interest: for responding to business enquiries and maintaining customer relationships
• Contractual necessity: for processing orders and fulfilling obligations under sales contracts
• Consent, for marketing communications and non-essential cookies
• Legal obligation, for tax, export control, and regulatory compliance

5. Information Sharing

We do not sell personal information. We may share information with:

• ARES PHE subsidiaries (USA, China) for sales and service coordination
• Authorised distributors within your region, where required to fulfil your enquiry
• Third-party service providers (CRM, email delivery, analytics) under appropriate data-processing agreements
• Regulatory authorities and classification societies where required by law or project contract

6. International Data Transfers

As a global manufacturer exporting to more than 50 countries, we may transfer personal data internationally to fulfil your enquiries and orders. Transfers outside the European Economic Area are subject to appropriate safeguards including Standard Contractual Clauses where required.

7. Data Retention

We retain personal information for the following periods:

• Sales enquiries: 3 years from last contact
• Active customer records: duration of relationship plus 7 years for accounting and warranty purposes
• Project documentation: duration of equipment service life plus regulatory retention periods
• Website analytics: 26 months maximum

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to certain types of processing
• Request data portability
• Withdraw consent for marketing communications at any time
• Lodge a complaint with your national data protection authority

9. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. Access to personal data within ARES PHE is limited to personnel with a legitimate business need.

10. Contact Us

For privacy enquiries, data subject rights requests, or questions about this policy, contact:

ARES PHE | Data Protection
Email: info@aresphe.com
Post: Hacı Sabancı OSB, Acıdere Mah. Ordu Cad. No:4, 01350 Sarıçam, Adana, Türkiye

11. Updates to This Policy

We may update this Privacy Policy from time to time. The version date will be updated when changes are made. Significant changes will be communicated via our website.

Last updated: October 2026